Please use this identifier to cite or link to this item:
Title: Digital immigrants and digital natives expectation collection in the Andalusian Public Health System Virtual Library: communication with our users
Authors: Pérez Hidalgo, M Mar
Margaix-Amal, Dídac
Toro Sánchez-Blanco, Pilar
Matamoros-Casas, Teresa
Hernández-Morales, Juan
Montes-del-Olmo, Isabel
Novillo-Ortiz, David
Juan-Quilis, Verónica
metadata.dc.contributor.authoraffiliation: [Pérez-Hidalgo,MM; Toro-Sánchez-Blanco,P; Matamoros-Casas,T; Hernández-Morales,J; Montes-del-Olmo,I; Juan-Quilis,V] Andalusian Public Health System Virtual Library, Seville. [Margaix-Amal,D] University of Valencia, Library, Valencia, Spain. [Novillo-Ortiz,D] Carlos III University. Librarianship and Documentation Department, Madrid Spain
Keywords: Expectation survey;Digital identity;Quality Function Deployment;Digital natives;Digital immigrants;Virtual libraries;Bibliotecas virtuales;Estudio de usuarios
metadata.dc.subject.mesh: Medical Subject Headings::Information Science::Information Science::Information Centers::Libraries::Libraries, Digital
Medical Subject Headings::Information Science::Information Science::Information Centers::Libraries::Libraries, Medical
Medical Subject Headings::Health Care::Health Care Quality, Access, and Evaluation::Quality of Health Care::Health Care Evaluation Mechanisms::Evaluation Studies as Topic
Medical Subject Headings::Information Science::Information Science::Library Science::Library Technical Services
Medical Subject Headings::Disciplines and Occupations::Education::Needs Assessment
Issue Date: Jun-2010
Citation: Pérez-Hidalgo MM, Margaix-Amal D,Toro-Sánchez-Blanco P, Matamoros-CasasT, Hernández-Morales,J; Montes-del-Olmo,I. Digital immigrants and digital natives expectation collection in the Andalusian Public Health System Virtual Library. Communication with our users. 12th EAHIL Conference. Discovering new seas of knowledge. [Internet]; 2010, June 14-18, Lisboa, Portugal
Abstract: The Andalusian Public Health System Virtual Library (Biblioteca Virtual del Sistema Sanitario Público de Andalucía, BV-SSPA) provides access to health information resources and services to healthcare professionals through its Website. This virtual environment demands higher users’ knowledge in order to satisfy of the need of information of our users, as digital natives as digital immigrants, improving at the same time the communication with all of them. 1. To collect clients' views and expectations according to their nature of digital natives and immigrants. 2. To know our online reputation. A Collecting User Expectation Questionnaire will be built, taking into account the segmentation of the BV-SSPA users’ professional groups of the Andalusian Public Health System. A pilot test will be run to check the survey dimensions and items about practices, attitudes and knowledge of our users. Two Quality Function Deployment (QFD) matrices will enable the BV-SSPA services to be targeted to our digital natives or digital immigrants, according to their nature, finding the best way to satisfy their information needs. We provide feedback on BV-SSPA: users can have the opportunity to post feedback about the site via the 'Contact us' section and comment about their experience. And Web 2.0 is a shop window, providing the opportunity to show the comments; and through time, our online reputation will be built, but the BV-SSPA must manage its own personal branding. Web 2.0 tools are a driver of improvement, because they provide a key source of insight into people's attitudes. Besides, the BV-SSPA digital identity will be analyzed through indicators like major search engine referrals breakdown, top referring sites (non search engines), or top search engine referral phrases, among others. Definition of digital native and digital immigrant profiles of the BV-SSPA, and their difference, will be explained by their expectations. The design of the two QFD matrices will illustrate in just one graph the requirements of both groups for tackling digital abilities and inequalities. The BV-SSPA could deliver information and services through alternative channels. On the other hand, we are developing a strategy to identify, to measure and to manage a digital identity through communication with the user and to find out our online reputation. With the use of different tools from quantitative and qualitative methodology, and the opportunities offered by Web 2.0 tools, the BV-SSPA will know the expectations of their users as a first step to satisfy their necessities. Personalization is pivotal to the success of the Site, delivering tailored content to individuals based on their recorded preferences. The valuable user research can be used during new product development and redesign. Besides positive interaction let us build trust, show authenticity, and foster loyalty: we improve with effort, communication and show.
Appears in Collections:05- Presentaciones a congresos - Biblioteca Virtual del Sistema Sanitario Público de Andalucía

Files in This Item:
File Description SizeFormat 
Perez_DigitalImmigrants_poster.pdfPóster86,48 kBAdobe PDFView/Open
Perez_DigitalImmigrants.pdfAbstract16,96 kBAdobe PDFView/Open

This item is protected by original copyright

This item is licensed under a Creative Commons License Creative Commons