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Title: Increase in Video Consultations During the COVID-19 Pandemic: Healthcare Professionals’ Perceptions about Their Implementation and Adequate Management
Authors: Jiménez-Rodríguez, Diana
Santillán García, Azucena
Montoro Robles, Jesús
Rodríguez Salvador, María del Mar
Muñoz Ronda, Francisco José
Arrogante, Oscar
metadata.dc.contributor.authoraffiliation: [Jiménez-Rodríguez,D] Department of Nursing, Physiotherapy and Medicine, University of Almeria, Almeria, Spain. [Santillán García,A] Department of Cardiology, Burgos University Hospital, Burgos, Spain. [Montoro Robles,J] Teaching Unit, Nursing Subcommittee, Primary Care District Poniente of Almeria, Almeria, Spain. [Rodríguez Salvador,MM; Muñoz Ronda,FJ] Knowledge and Research Management Department, Primary Care District of Almeria, Almeria, Spain. [Arrogante,O] University Centre of Health Sciences San Rafael, San Juan de Dios Foundation, Nebrija University, Madrid, Spain.
Keywords: Clinical skills;COVID-19;Healthcare providers;Implementation;Interpersonal skills;Perception;Qualitative research;Telemedicine;Training;Video consultation;Competencia clínica;Infecciones por coronavirus;Personal de salud;Habilidades sociales;Percepción;Investigación cualitativa;Telemedicina
metadata.dc.subject.mesh: Medical Subject Headings::Health Care::Health Care Facilities, Manpower, and Services::Health Personnel
Medical Subject Headings::Health Care::Health Services Administration::Quality of Health Care::Clinical Competence
Medical Subject Headings::Diseases::Virus Diseases::RNA Virus Infections::Nidovirales Infections::Coronaviridae Infections::Coronavirus Infections
Medical Subject Headings::Organisms::Eukaryota::Animals::Chordata::Vertebrates::Mammals::Primates::Haplorhini::Catarrhini::Hominidae::Humans
Medical Subject Headings::Check Tags::Male
Medical Subject Headings::Health Care::Environment and Public Health::Public Health::Disease Outbreaks::Epidemics::Pandemics
Medical Subject Headings::Diseases::Virus Diseases::Pneumonia, Viral
Medical Subject Headings::Disciplines and Occupations::Natural Science Disciplines::Science::Research::Empirical Research::Qualitative Research
Medical Subject Headings::Health Care::Health Services Administration::Organization and Administration::Professional Practice::Referral and Consultation
Medical Subject Headings::Health Care::Health Services Administration::Patient Care Management::Delivery of Health Care::Telemedicine
Issue Date: 15-Jul-2020
Publisher: MDPI
Citation: Jiménez-Rodríguez D, Santillán García A, Montoro Robles J, Rodríguez Salvador MDM, Muñoz Ronda FJ, Arrogante O. Increase in Video Consultations During the COVID-19 Pandemic: Healthcare Professionals' Perceptions about Their Implementation and Adequate Management. Int J Environ Res Public Health. 2020 Jul 15;17(14):5112.
Abstract: In response to the COVID-19 pandemic, health care modalities such as video consultations have been rapidly developed to provide safe health care and to minimize the risk of spread. The purpose of our study is to explore Spanish healthcare professionals’ perceptions about the implementation of video consultations. Based on the testimonies of 53 professionals, different categories emerged related to the four identified themes: benefits of video consultations (for professionals, patients, and the health system, and compared to phone calls), negative aspects (inherent to new technologies and the risk of a perceived distancing from the professional), difficulties associated with the implementation of video consultations (technological difficulties, lack of technical skills and refusal to use video consultation among professionals and patients), and the need for training (technological, nontechnical, and social-emotional skills, and adaptation of technical skills). Additionally, the interviewees indicated that this new modality of health care may be extended to a broader variety of patients and clinical settings. Therefore, since video consultations are becoming more widespread, it would be advisable for health policies and systems to support this modality of health care, promoting their implementation and guaranteeing their operability, equal access and quality.
metadata.dc.identifier.doi: 10.3390/ijerph17145112
ISSN: 1660-4601 (Online)
Appears in Collections:01- Artículos - DAP Poniente de Almería

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